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We emailed you recently to let you know we cannot process your Marks & Spencer order(s) ... for:
This is because the card you used for payment has been declined by the provider: Visa ***4040.
We need you to check that the payment card details in your account are correct. We can only process your order once we have correct payment details.
Once you are on the
Order in detail page, please click the change button displayed next to the Payment method. This takes you to the Change Payment Method page where you can change/edit your payment card details or add different one.
Please ensure you check the following details :
• Have you entered the correct expiry date?
• Does the billing address and postcode you entered match the details held by your card provider?
• Do you have sufficient funds available on the card?
• Did you try to pay with a Visa Electron, Solo or Connect card? If so, payment will not have completed as we do not accept these cards. You need to update your order with a different payment card.
• Has the card you paid with expired? If so you will need to enter the details of a different card.
• If your payment is by interest free loan, please call 0845 900 0900, quoting reference IFL. Lines are open 9:00am-5:00pm, Monday to Friday.
Please note that you need to do this by 02 March 2013. After this date, your order(s) will be cancelled.
Please provide correct payment details as soon as possible as we cannot hold the products or delivery date for you. Please remember popular items sell out quickly, especially at busy times like sales.
Once you have provided us with all the information we need, we will process your order subject to product and delivery date availability.
You can view your order status by
clicking here.
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Thank you for shopping with
marksandspencer.com. We look forward to being able to process your order soon.
Marks & Spencer Customer Services
Marks and Spencer plc.
Registered Office: Waterside House, 35 North Wharf Road, London W2 1NW.
Registered Number: 214436 (England and Wales)